NEW ORLEANS – There have been
multiple reports of a scam targeting Entergy customers in Louisiana. The con
artist gives you a call and says that your electric bill payment is past due,
and that your service will be disconnected within the hour if you don’t pay up.
Then you are directed to transfer funds electronically, sometimes through the
system known as “MoneyPak.”
Entergy doesn’t want you to fall
victim to this scam and reminds you:
While the company does place
courtesy calls if you are at risk for disconnection, these are recorded calls,
and are not calls from live customer service representatives. Entergy NEVER
demands immediate payment.
While you may pay your Entergy bill
by phone or credit card, it is ONLY through BillMatrix, a third-party vendor
we use for this purpose.
You shouldn’t give your personal
information to strangers. If a call sounds suspicious, call 1-800-ENTERGY
(1-800-368-3749) to speak with an Entergy customer service representative.
Also, you can manage your Entergy
account and review account alert options to stay better informed by downloading
the free Entergy smart phone app or visiting
entergy.com to register for myAccount.
You should only use authorized
methods and legitimate banking information to pay your Entergy bill. We offer
several convenient ways:
Pay online – For no
additional charge, you may securely log in to myAccount at
entergy.com to conveniently pay your bill
Pay by phone – You may pay
your bill by credit card, debit card or electronic check by calling Entergy’s
pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a
$2.95 service fee.
Walk-in payment centers –
Want to pay in person? You may pay your bill by cash, check or money order at
authorized Quick Payment Center in your community, or at one of the two Entergy
Customer Care Centers in New Orleans. A convenience fee may apply.
Bank draft – You can avoid
late fees by having your Entergy payment automatically deducted from your
checking account each month. Entergy will mail a monthly billing statement to
you for your records, showing the bill amount and bank draft date.
Pay by mail – You can send a
check by U.S. Mail to the remittance address shown on your bill.
If you believe you’re a victim of
this scam, you should notify the proper authorities, such as the local police or
the state attorney general’s office. If you believe your Entergy account has
been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with an Entergy
customer service representative.
Entergy New Orleans, Inc. is an
electric and gas utility that serves Louisiana’s Orleans Parish. The company
provides electricity to more than 169,000 customers and natural gas to more than
100,000 customers. Entergy New Orleans is a subsidiary of Entergy Corporation,
which celebrates its 100th anniversary in 2013.
Entergy''s Louisiana utility companies
serve more than one million customers through the operating companies Entergy
Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. With operations in
southern, central and northeastern Louisiana, the companies are part of Entergy
Corporation''s electric system serving 2.8 million customers in Louisiana,
Arkansas, Mississippi and Texas.