Frequently Asked Questions - Hurricane Katrina

Q. What should I do if a gas leak is suspected?
A. Leave the area immediately but stay in close proximity so that you are available once a service representative arrives. Please call 1-800-368-3749 to report the leak to a customer service representative.

Q. Why has my gas been turned off?
A. As residents and business owners returned to New Orleans to check on their properties, they may have found that their gas service was turned off for safety reasons. If you return home to find that the gas has been turned off, Entergy asks that you do not attempt to turn it on yourself. This could cause a safety hazard for you and your property. Please call 1-800-368-3749 to report the gas outage to a customer service representative.

Q. What do I do if my gas pipes are damaged?
A. Entergy cannot restore natural gas service to homes and businesses where the customer’s piping system has been damaged. Customers whose homes were flooded or suffered structural damage should contact a licensed plumber to inspect gas piping and make repairs. Customers should have repairs to their gas piping made by a licensed plumber, approved by a city inspector, then call Entergy at 1-800-368-3749 when the repairs are completed.

Q. When will my gas service be restored?
A. Gas service has been restored to most areas of the city. To have gas service restored to your individual home or business, you must have a licensed plumber make any necessary repairs and apply for a city inspection if required to confirm that gas service is safe to turn on. Once this is complete, please call 1-800-368-3749 to request the gas service be turned on and Entergy will arrange to have gas service restored. Entergy asks that you do not attempt to turn the gas on yourself, because it is possible that you could have damage to your meter or the pipes that serve your home or business.