Natural Gas System Rebuild
Frequently Asked Questions
What criteria does Entergy New Orleans use to choose the areas that you
have completed with the rebuild?
Can you explain the process?
The
decision to plan the rebuild in phases recognizes that the corrosive effects
of the flooding will impact various areas of the gas system differently over
time. Key criteria used for planning the rebuild include reliability issues,
pipe sample results, leak information, system integrity of the low-pressure
system, high-pressure availability, coordination with city projects, and
population of area.
When will the gas rebuild project be complete?
Because of the
condition-based approach that provides the flexibility to stay ahead of any
pipe deteriorations or other conditions that could jeopardize system
reliability, Entergy New Orleans can adjust its plan and schedule. The
company’s periodic filings every three years will update the Council,
customers and other stakeholders on the project’s progress. Entergy New
Orleans’ goal is to ensure safe, reliable service while minimizing any
potential costs to the customer.
What neighborhoods have been completed in the Entergy New Orleans gas
rebuild project?
Entergy New Orleans has completed 135 miles of pipe
replacement throughout New Orleans – enough pipe to reach from New Orleans to
Mobile, La. The work that has been completed so far has been in areas of
Lakeview, Broodmore, Mid-City, University, Gentilly, Upper and Lower Ninth
Ward, Carrollton, and Uptown. A map
that shows areas completed is available on entergy-neworleans.com.
When will my neighborhood be repaired/rebuilt?
Entergy New Orleans
believes that a condition-based approach is the best way to ensure safe and
reliable gas service for the long-term. The approach provides the flexibility
to stay ahead of any pipe deteriorations or other conditions that could
jeopardize system reliability. A map that shows areas completed and are being
planned for the rebuild is available on entergy-neworleans.com. For the next
three years, the gas rebuild plans to focus on the Gentilly,
Uptown/Hollygrove, Chef Pass and Lakeview (under I-610) areas.
If you or someone you know is experiencing any gas reliability issues, please
contact 1-800-ENTERGY to report the problem. Providing safe, reliable service
to customers is our top priority. Also note that before Entergy New Orleans
and associated contractors begin gas rebuild efforts in a neighborhood, all
Entergy New Orleans gas customers receive a letter by mail explaining the
project and the work that will be done about 1- 2 months ahead of time.
What can I expect when the gas rebuild comes to my neighborhood?
Customers
subject to the rebuild will be notified about the work schedule by mail, door
hangers or a visit by an Entergy representative. Customers will experience a
service disruption for approximately an hour while the new system is connected
to their homes or businesses.
Where can I get more information?
Entergy customers can visit
www.entergy-neworleans.com. Remember that contractors that are working on the
rebuild project are responsible for the work they are conducting, but if
you’re having issues call Entergy.
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