Natural Gas System Rebuild
Frequently Asked Questions
What criteria does Entergy New Orleans use to choose the areas that you have completed with the rebuild?
Can you explain the process?
The decision to plan the rebuild in phases recognizes that the corrosive effects of the flooding will impact various areas of the gas system differently over time. Key criteria used for planning the rebuild include reliability issues, pipe sample results, leak information, system integrity of the low-pressure system, high-pressure availability, coordination with city projects, and population of area.
When will the gas rebuild project be complete?
Because of the condition-based approach that provides the flexibility to stay ahead of any pipe deteriorations or other conditions that could jeopardize system reliability, Entergy New Orleans can adjust its plan and schedule. The company’s periodic filings every three years will update the Council, customers and other stakeholders on the project’s progress. Entergy New Orleans’ goal is to ensure safe, reliable service while minimizing any potential costs to the customer.
What neighborhoods have been completed in the Entergy New Orleans gas rebuild project?
Entergy New Orleans has completed 135 miles of pipe replacement throughout New Orleans – enough pipe to reach from New Orleans to Mobile, La. The work that has been completed so far has been in areas of Lakeview, Broodmore, Mid-City, University, Gentilly, Upper and Lower Ninth Ward, Carrollton, and Uptown. A map that shows areas completed is available on entergy-neworleans.com.
When will my neighborhood be repaired/rebuilt?
Entergy New Orleans believes that a condition-based approach is the best way to ensure safe and reliable gas service for the long-term. The approach provides the flexibility to stay ahead of any pipe deteriorations or other conditions that could jeopardize system reliability. A map that shows areas completed and are being planned for the rebuild is available on entergy-neworleans.com. For the next three years, the gas rebuild plans to focus on the Gentilly, Uptown/Hollygrove, Chef Pass and Lakeview (under I-610) areas.
If you or someone you know is experiencing any gas reliability issues, please contact 1-800-ENTERGY to report the problem. Providing safe, reliable service to customers is our top priority. Also note that before Entergy New Orleans and associated contractors begin gas rebuild efforts in a neighborhood, all Entergy New Orleans gas customers receive a letter by mail explaining the project and the work that will be done about 1- 2 months ahead of time.
What can I expect when the gas rebuild comes to my neighborhood?
Customers subject to the rebuild will be notified about the work schedule by mail, door hangers or a visit by an Entergy representative. Customers will experience a service disruption for approximately an hour while the new system is connected to their homes or businesses.
Where can I get more information?
Entergy customers can visit www.entergy-neworleans.com. Remember that contractors that are working on the rebuild project are responsible for the work they are conducting, but if you’re having issues call Entergy.