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Natural Gas System Rebuild
Why Rebuild?
Rate Impact
Minimal Disruption
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Frequently Asked Questions

Natural Gas System Rebuild

Frequently Asked Questions 

What criteria does Entergy New Orleans use to determine which areas of the city will be rebuilt? Can you explain the process?  

The rebuild project is being completed in phases.  The plan recognizes that the corrosive effects of the flooding will impact various areas of the gas system differently over time. Key criteria used for planning the rebuild include reliability issues, pipe sample results, leak information, system integrity of the low-pressure system, high-pressure availability, coordination with city projects, and population of area.

What neighborhoods have been completed in the Entergy New Orleans gas rebuild project? 

Entergy New Orleans has completed several hundred miles of pipe replacement throughout New Orleans – enough pipe to reach from New Orleans to Monroe, LA. The work that has been completed so far:

  • Broadmoor
  • Carrollton
  • Gentilly (partial)
  • Hollygrove (partial)
  • Lakeview
  • Mid-City
  • Ninth Ward (partial Upper, Lower)
  • University

Click here for a map that shows areas completed.

When will the gas system in my neighborhood be replaced? 

The approach Entergy New Orleans is using is intended to provide the flexibility to stay ahead of pipe deteriorations or other conditions that could jeopardize system reliability. A map that shows areas completed and areas being planned for the rebuild is available on entergy-neworleans.com/gas/. For the next several  years, the gas rebuild plans to focus on the Seventh Ward, partial Upper Ninth Ward, Gentilly, and Hollygrove.

If you or someone you know is experiencing any gas reliability issues, please contact 1-800-ENTERGY to report the problem. Providing safe, reliable service to customers is our top priority. Also note that before Entergy New Orleans and associated contractors begin gas rebuild efforts in a neighborhood, Entergy New Orleans will attempt to contact area gas customers to explain the project and the work that will be done.

Will I experience any service disruptions with gas rebuild?    

Customers will be notified about the work schedule by mail, by door hangers or by a visit from an Entergy representative. Customers will experience a minimal service disruption while the new system is connected to their homes or businesses.

When will the gas rebuild project be completed? 

Several hundred miles of pipe have been replaced since 2007. Entergy New Orleans has been keeping the City Council, customers, and other stakeholders informed of its progress.  Continuing at the current pace, the gas rebuild project is expected to exhaust insurance funds in 2016, however, Entergy New Orleans will continue to make gas reliability system improvements to ensure safe and reliable service to its customers.