Providing Service to Your Trailer

Establishing Service

• Customers needing electric service for a personal travel trailer that was not provided by FEMA should call a licensed electrician to install a temporary electric pole on the property. The electrician will file necessary documentation with the New Orleans Department of Safety and Permits on behalf of the customer.

• Once a pole is set on the property, the customer should call 1-800-ENTERGY, and expect service connection 5 business days after final approval is received from the licensed electrician. If an additional or new account is needed to service both the house and trailer, a one-time $45 service fee and a $75 deposit, which will appear on the first bill.

Move-in and move-out precautions

Travel trailer residents must notify Entergy New Orleans, Inc. when moving in or out of the trailer to ensure that proper installation and removal of electrical equipment is made. A licensed electrician should be hired to install a temporary electric pole when moving in and to remove it when moving out. Do not touch or attempt to move the meter and/or electrical wiring and equipment connected to the trailer. Leave the meter, electric pole and all other equipment where they are when moving out.

Safety Tips for Trailers

Entergy New Orleans advises residents living in travel trailers to use caution around electric meters, temporary electric poles and other electrical equipment, as they could result in serious injury or death if improperly handled. Customers are encouraged to follow these safety precautions around travel trailers and all residences:

• Electric meters and temporary poles installed to supply electricity to travel trailers and other residences should be accessed and handled only by authorized utility personnel or a licensed electrician.

• Never pry, loosen or remove a meter from its secure location. Removing an active meter can lead to an electrical fire, serious injury and/or electrocution. A broken seal or the exposed wiring from a missing meter poses the risk of electrocution.

• If moving into or out of a travel trailer, do not touch or attempt to move the meter and/or electrical wiring and equipment connected to the trailer. Leave the meter and electric pole where they are.

• Exhaust vents located outside of each trailer get very hot. Do not put anything like debris, outdoor furniture or shrubbery next to the vent. This is a fire hazard.

• Trailers are not designed to handle space heaters. Some space heaters do not have a turn off if they are tipped over.

• Many trailers have gas stoves. These stoves are never to be used to heat the trailer. Doing so would give off carbon monoxide and could be a potential fire hazard.

• Remember to change batteries in the carbon monoxide and smoke detectors once a year.