Fraudulent Payments Could Affect Customer Accounts
New Orleans, La. – Entergy New
Orleans, Inc. is once again receiving inquiries from customers concerning a scam
that claims the president of the United States or the government is allowing
credits or applying payments to customers’ utility bills.
This is the second time scammers have
promoted this particular scam. It also surfaced across the southeast in early
May. Entergy New Orleans is taking actions to inform and protect customers.
“Scammers continue to target Entergy
customers with messages that the president or the government will provide a
credit or directly pay their utility bill,” said Melonie Hall, director of
customer service for Entergy New Orleans, Inc. “Scammers try to get our
customers to reveal personal information that could be used as part of identity
The scam calls for customers to make
a payment by using a bank routing number supplied by the scammers. In some
cases, customers are asked to use the number appearing on the back of their
Social Security cards as the bank account number.
While the company has made efforts to
block the routing numbers being used in the scam, some customers have already
tried to make payments using the fraudulent info. Payments made by Entergy New
Orleans customers using the scammers’ method will not process correctly and the
money will not be applied to their bills. Customers will still owe the amount
shown on their bills for the utility services they have used.
“It is unfortunate that unscrupulous
persons would plan such an activity that could harm our customers. But we are
watching out for their welfare and taking action to inform them of the scammers’
actions,” said Hall.
In addition to still owing for the
utility service they used, customers using a bogus payment method could be
assessed additional fees, have their ability to pay by personal check affected
and could be disconnected for not paying their bill.
“We remind customers to not give
their personal information to strangers and they should not try to use a bogus
payment method by substituting another account or bank routing number,” said
Customers should use only authorized
methods to pay their bills:
Pay online – myAccount. For no
additional charge, conveniently pay your bill online by electronic check.
Log in securely to myAccount to view and pay your bills.
Pay by phone - Pay your bill by
credit card, debit card or electronic check by calling 1-800-584-1241.
BillMatrix, our pay-by-phone provider, will charge a $2.95 service fee.
Pay by credit/debit card – Pay
your bill with a credit card, debit card or electronic check by phone
(1-800-584-1241) or through the BillMatrix website, for a $2.95 service fee.
Walk-in payment centers - Pay
your bill in person with cash, check or money order at one of the authorized
Quick Payment Centers in your community. A convenience fee may apply.
Auto pay bank draft - Avoid late
fees. Automatically deduct your bill payment from your checking account each
month. We''ll mail a monthly billing statement to you for your records,
showing the bill amount and bank draft date.
Pay by mail - Send check by U.S.
Mail to the remittance address shown on your bill.
Paper FREE - Get an email each
month with your bill amount and due date. Pay by any method you wish: online
at myAccount, in person, by mail, or with credit/debit card online or by
phone through BillMatrix.
Customers who believe they are a
victim of this scam can notify the proper authorities, such as the local police,
the state attorney general’s office, the Better Business Bureau or other
agencies. If they believe their Entergy New Orleans account has been affected,
they should call 1 800 ENTERGY (1 800 368 3749) to speak with a customer service
Entergy New Orleans, Inc. is an
electric and gas utility serving Orleans Parish and is a subsidiary of Entergy
Corporation. The company provides electricity to more than 160,000 customers and
natural gas to more than 100,000 customers in Orleans Parish.