Customer Service

Entergy Residential Security Deposits

Entergy customers use electrical service before paying for it. Each month’s bill reflects usage during the previous month. For this reason, new customers may be required to make a refundable security deposit, which helps protect Entergy and its customers from those who use electricity and then leave without paying for it. Because such losses affect all of our customers, the security deposit helps us keep everyone’s costs down.

Deposit Requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date.

Arrangements can not be made on a billed initial deposit.

Entergy New Orleans Bill Deposit - Residential

Deposit to be billed in one (1) installment.

Residence - Home, Mobile Home, Apartment, etc. - Own or Rent

Total Electric $75

Combination Electric & Gas $150

Electric Only $75 (Note: Entergy Louisiana, Inc. provides electric service to Algiers. Please see the Entergy Louisiana web site for Algiers electric service deposit information).

Gas Only $75

Temporary for Construction (If account is set up in Residential Customer’s Name)

Revenue Class is I

$75

Security Light ONLY Account

Twice the monthly cost of the specific type of light(s)

(Note: Gas service to Algiers customers $75. Note: Algiers' electric service provider is Entergy Louisiana, Inc.)