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First Responders

Electrical Safety:

  • Assume all overhead and downed (fallen) power lines are energized and potentially dangerous
  • Call Entergy to report the downed lines and request assistance
  • Keep yourself and your equipment at least 10 feet from all lines
  • Do not attempt to enter or contact vehicles that may be energized
  • Never cut service wires or remove electrical meters

To request a "First Responder Beware" Visor Card (while supplies last), click here.


Gas Safety:  Responding To Natural Gas Emergencies Checklist:

  • Upon arrival to scene, perform a visual evaluation / visual sweep of location to determine any immediate safety issues that should be addressed first
  • Determine wind direction / park emergency vehicles away and upwind from the area
  • Position equipment and command post based on earlier visual safety evaluation of area/location
  • Determine if an evacuation of the area is needed immediately
  • Establish a safe area around the scene including restricting traffic flow in area as required
  • Extinguish all open flames and identify any potential ignition sources
  • Determine if gas can be safely shut off at meter or appliance supply lines only
  • Never operate a pipeline control valve unless directed by the pipeline operator
  • Never touch natural gas plastic pipeline, as it may generate a static spark
  • Check surrounding buildings, basements or sub surface infrastructure for presence of gas and monitor to determine if conditions are changing
  • Provide medical assistance if needed
  • Entergy Gas* responds to every gas house/business fire, gas emergency and gas leak 24/7 when notified, however should there be no gas utility personnel present on the scene, please call Entergy at 1-800-368-3749 or our Gas Dispatch Center at 1-800-648-7411 immediately to request assistance
  • Develop an Incident Action Plan (IAP) and applicable Incident Command System (ICS) structure
  • Keep gas utility personnel informed and included in key discussions when establishing strategic objectives
  • Avoid forced ventilation of structures and excavations
  • Do not use water to suppress a natural gas fire unless the fuel source has been isolated and pipeline operator advises to take this action
  • Use only intrinsically safe lights and radios
  • Protect your employees and beware of pockets of un-burning gas that could find ignition sources

NOTE:  Entergy Gas Service Representatives are available 24 Hours a day, 7 days a week to assist you in gas emergency situations.

Emergency contact gas control numbers:

  • 1-504-670-3544 (Local)
  • 1-800-648-7411 (toll free)

* Gas services are provided in New Orleans by Entergy New Orleans, Inc. and in Baton Rouge by Entergy Louisiana, LLC.