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Special Assistance Programs for New Orleans Customers
Emergency Funds Available
The Power to Care – Developed in 1983 under the name Helping Hands, The
Power to Care program is a joint effort between Entergy New Orleans, Inc. and
the New Orleans Council on Aging (NOCOA). The Power to Care receives funds
from Entergy employees, customers, NOCOA clients and the company to provide
energy assistance to New Orleans area residents. Administered by NOCOA, the
requirements for aid include:
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65 years of age or older
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On Disability or Social Security
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Below the poverty level
Low Income Home Energy Assistance Program (LIHEAP) Referrals – LIHEAP
is a federal program to provide money to local community action agencies to
help with expenses such as electric bills and weatherization. Entergy works
with those agencies to help coordinate assistance for customers who need it.
When a customer qualifies for assistance from a LIHEAP agency, Entergy will
continue or reconnect service based on that agency’s promise to pay. Click
here for more information, including a list of LIHEAP providers.
Elderly
and Handicapped Emergency Assistance Fund – A joint effort between Entergy
New Orleans, the New Orleans Council on Aging and Total Community Action.
Entergy provides funding for the program administered by NOCOA and TCA to
address the needs of the disadvantaged through direct energy assistance. Options
for bill payment
CareFree 3 – This program provides a
convenient way for customers to manage their energy budget by combining Level
Billing, Pick-A-Date and Automatic Monthly Payments. Click
here to enroll.
Pick-A-Date – Through this program, customers
may select the date on which their electric bills will be due every month.
This is especially helpful for customers who receive income checks monthly,
allowing them to coordinate their finances better. Click
here to enroll.
Level Billing – This option allows customers to
pay roughly the same amount for electric service every month, resulting in
manageable bills regardless of the season and usage. Under this program, bills
are, essentially, an average of 12 months of bills. Bills will vary every
month, but only slightly. Click
here to enroll.
Draw Draft – Customers who want to avoid
mailing their electric bill or carrying it to a pay station can use this
option to have the amount automatically deducted from their bank account each
month. A statement, not a bill, arrives in the customer’s mail each month. Click
here to enroll.
Pay-By-Phone - Entergy now offers a
Pay-by-Phone option for small business and residential customers. You can pay
your bill over the phone by credit card, debit card or checking account. The
service is available 24 hours a day, 7 days a week. You can pay each month’s
bill in full or specify the amount you wish to pay that month. The choice is
up to you. There is a convenience fee of $2.95 charged by our partner
BillMatrix per transaction for payments up to $600. The payment option can be
accessed by calling 1-800-584-1241. Click
here for more information. Back-up measures to prevent
disconnects
Bill Payment Extensions – Qualifying customers
can have their due date extended up to four days through Entergy’s Voice
Response Unit (automated answering system). Additional extensions are
negotiated with one of our phone agents or by entering into a Delayed Payment
Agreement.
Courtesy Calls - Entergy attempts to contact every
customer by phone the day before they are scheduled to have their power cut
off. While, in many cases, the reminder results in quick payment of the bill
in full, qualifying customers are offered payment extension or delayed payment
options.
Third-Party Notification – This is for customers who
depend on the care of others. Entergy New Orleans, if asked, will
automatically send a copy of a bill and/or disconnection notice to a third
party.
Extended Absence Program - This is a series of options for
customers who are away from their homes for extended periods. Options include
Draw Draft, prepayment and forwarding bills to another address. Customers can
customize their billing and payment options to accommodate their individual
needs.
Special Cases - Life Support Identity Program This program
assists customers who are dependent upon life support systems. Special
consideration is given to these customers when normal disconnection of service
would have occurred and in restoration of service following a power outage.
Entergy New Orleans Customer Service Managers
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New Orleans – Toni Green, Regional Manager
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Council District A – Kerry Jones
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Council District B – Amy Davis
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Council District C – Preston Favorite
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Council District D – Lynn Lee
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Council District E – Katherine Miller-Harris
New Orleans Area Social Service and Energy Assistance Offices
Click
here for list of offices.
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