Customers with questions about their FEMA trailer or the status
of their electric hookup should call the FEMA representative or FEMA
contractor assigned to their case.
Process for establishing electric service to trailers
• Apply for travel trailer temporary housing by calling FEMA at 800-621-FEMA.
FEMA will approve the trailer location and authorize a contractor to install
the trailer and other necessary utilities.
• When the trailer is installed, a service request will be sent from FEMA to
Entergy. Entergy anticipates installation of a temporary electric pole and
meter, plus service activation, to occur in 7 business days after receiving
the service request.
• When a customer’s house meter is already energized, the customer may elect
to have Entergy install a device connecting the trailer to the house meter.
Power to the trailer will be immediate and customers will be billed on their
• If an additional or new account is needed to service both the house and FEMA
trailer, a one-time $45 service fee and $75 deposit will appear on the first
• Safety for our customers and employees is Entergy’s top priority. If damage
to wires or unsafe electrical wiring is observed when Entergy attempts to
install a meter, meter installation will be deferred until unsafe conditions
are corrected. This is the customer’s responsibility.
Service for Non-FEMA trailers
• Customers needing electric service for a personal travel trailer that was
not provided by FEMA should call a licensed electrician to install a temporary
electric pole on the property. The electrician will file necessary
documentation with the New Orleans Department of Safety and Permits on behalf
of the customer.
• Once a pole is set on the property, the customer should call 1-800-ENTERGY,
and expect service connection 5-7 business days after final approval is
received from the licensed electrician. If an additional or new account is
needed to service both the house and trailer, a one-time $45 service fee and a
$75 deposit, which will appear on the first bill.
Move-in and move-out precautions
Travel trailer residents should notify both Entergy and FEMA when moving in or
out of the trailer to ensure that proper installation and removal of
electrical equipment is made. When moving into or out of a travel trailer, do
not touch or attempt to move the meter and/or electrical wiring and equipment
connected to the trailer. Leave the meter and electric pole where they are.
For residents living in a private trailer, a licensed electrician should be
hired to install and remove the temporary electric pole.
Safety Tips for Trailers
Entergy New Orleans advises residents living in travel trailers to use caution
around electric meters, temporary electric poles and other electrical
equipment, as they could result in serious injury or death if improperly
handled. Customers are encouraged to follow these safety precautions
around travel trailers and all residences:
• Electric meters and temporary poles installed to supply electricity to
travel trailers and other residences should be accessed and handled only by
authorized utility personnel or a licensed electrician.
• Never pry, loosen or remove a meter from its secure location. Removing an
active meter can lead to an electrical fire, serious injury and/or
electrocution. A broken seal or the exposed wiring from a missing meter poses
the risk of electrocution.
• If moving into or out of a travel trailer, do not touch or attempt to move
the meter and/or electrical wiring and equipment connected to the trailer.
Leave the meter and electric pole where they are.
• Exhaust vents located outside of each FEMA trailer get very hot. Do not put
anything like debris, outdoor furniture or shrubbery next to the vent. This is
a fire hazard.
• FEMA trailers are not designed to handle space heaters. Some space heaters
do not have a turn off if they are tipped over.
• Many trailers have gas stoves. These stoves are never to be
used to heat the trailer. Doing so would give off carbon monoxide and could be
a potential fire hazard.
• Remember to change batteries in the carbon monoxide and smoke detectors once