The safest, most efficient and effective way to currently make a payment is to leverage our digital payment channels. Paying online is easier than ever and eliminates the need for checks and postage. It also supports social distancing requirements due to Covid-19 by avoiding trips to the post office or interacting with mail carriers.

Payment Extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred Payment Arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to twelve months to pay their current bill and/or unpaid balances. Request a Deferred Payment using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level Billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy. 
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect Fee Quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).

Deposit Requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.

Low Income Information

Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs.

Bill Payment Assistance Agencies

Agencies available for customers to apply for assistance paying their electric bill.

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day. 

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need. When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution. 

Together, we have the power to provide immediate help and hope for those in need. 

Inquiries on applying for The Power to Care should be directed to the New Orleans Council on Aging (NOCOA) at (504) 821-4121. To donate to the Power to Care, click here.

The LIHEAP Program 

LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. To schedule an appointment to see if you qualify for assistance, call Total Community Action at (504) 324-8609.

Back-up measures to prevent disconnects

Bill Payment Extensions – Qualifying customers can have their due date extended up to four days through Entergy’s Voice Response Unit (automated answering system). Additional extensions are negotiated with one of our phone agents or by entering into a Delayed Payment Agreement.

Courtesy Calls - Entergy attempts to contact every customer by phone the day before they are scheduled to have their power cut off. While, in many cases, the reminder results in quick payment of the bill in full, qualifying customers are offered payment extension or delayed payment options.

Third-Party Notification – This is for customers who depend on the care of others. Entergy New Orleans, if asked, will automatically send a copy of a bill and/or disconnection notice to a third party.

Extended Absence Program - This is a series of options for customers who are away from their homes for extended periods. Options include Draw Draft, prepayment and forwarding bills to another address. Customers can customize their billing and payment options to accommodate their individual needs.

Special Cases - Life Support Identity Program This program assists customers who are dependent upon life support systems. Special consideration is given to these customers when normal disconnection of service would have occurred and in restoration of service following a power outage.

New Orleans Area Social Service and Energy Assistance Offices

City of New Orleans Department of Human Services (formerly City Welfare)
New Orleans City Hall
Room 1w30
New Orleans, LA 70112
(504) 658-3310

Orleans Parish Council on Aging (COA)
2475 Canal Street (4th Floor)
New Orleans, LA 70119
(504) 821-4121

Total Community Action (TCA)
1424 S. Jefferson
New Orleans, LA 70125
(504) 324-8609

Catholic Charities Archdiocese of New Orleans
1000 Howard Ave.
New Orleans, LA 70113
(504) 523-3755

Relief for Service Members Called to Active Duty

Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty.

Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.

If you are a service member who has been called to active duty, please click here for more information and an application to the Entergy Military Utility Relief Program. If you have any additional questions please call our customer service representatives at 1-800-ENTERGY.

Other Helpful Programs

Weatherization Assistance Program 

This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income New Orleans residents make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.

Earned Income Tax Credit? 

If you qualify for the Earned Income Tax Credit (EITC), you may be eligible to receive up to $5,800. You can even file up to three years of previous returns.  For more information about claiming EITC, contact your local IRS office. To find the IRS office closest to you, go to or call 1-800-829-1040.  It’s your money.  You’ve earned it.  We want you to get it.

For more information about claiming EITC in previous years, click here