New Orleans residential customers
Manage my account
- Pay, view or analyze my bill.
- Update my account information.
- Check a work order or permit status.
- Make payment arrangements.
- Go PaperFREE.
- Sign up for Level Billing or Pick-A-Date.
- Select email reminders.
Payments and billing
New customer, or moving?
- Start, stop or move service for residential and small business customers.
Products and services
Register your mobile device
- Get power outage alerts and restoration updates.
- Report a power outage.
- See your balance and due date.
- Receive a quick, last-minute payment extension, if you are eligible.
- Check work order or permit status.
Customer care centers
Stop by one of our two conveniently located Customer Care Centers from Monday to Friday, 8 a.m. to 5 p.m., except for holidays:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy., Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Norman C Francis Parkway.
Holidays: We observe the following holidays: New Year’s Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Save money on my bill
Electrical and gas safety
- Power line safety.
- Gas safety.
- Call before you dig.
- Storm safety.
