Entergy New Orleans bill deposit - residential

Entergy New Orleans customers use electrical service before paying for it. Each month’s bill reflects usage during the previous month. For this reason, new customers may be required to make a refundable security deposit, which helps protect Entergy and its customers from those who use electricity and then leave without paying for it. Because such losses affect all of our customers, the security deposit helps us keep everyone’s costs down.

Deposit requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date.

Arrangements cannot be made on a billed initial deposit.

Deposit to be billed in one (1) installment.

Residence - home, mobile home, apartment, etc. - own or rent

Total electric $215

Combination electric & gas $285

Electric only $215

Gas only $70

Temporary for construction (if account is set up in residential customer’s name)

Revenue class is I


Security light ONLY account

Twice the monthly cost of the specific type of light(s)

(Note: Gas service to Algiers customers $70.)

Deposit refunds: When a customer has paid for service for 12 consecutive residential billings without having service disconnected for nonpayment of a bill, without having occasions in which a payment is returned, without having more than two occasions in which a bill was delinquent, and when customer is not delinquent in the payment of the current bill, the deposit plus accrued interest will be refunded.