Manage Account
- Pay, view or analyze your bill
- Update your account information
- Check work order or permit status
- Make payment arrangements
- Go PaperFREE
- Sign up for Level Billing or Pick A Date
- Select email reminders
Payments and Billing
- Pay your bill or choose a billing option
- Get help paying your bill
- Understanding your bill and terms
- View energy price information
- Understanding Bill Impacts
- View deposit requirements
- How to read your meter
Outage & Restoration
Save Money on Your Bill
- See your bill projection, hourly usage and more
- Understand and compare your bill
- Energy-saving calculators
- Learn more about energy efficiency programs
- Learn what appliances use the most electricity
- View appliance tax credits
- Energy saving tips
Products and Services
- Sign up for security lighting
- Report security lighting out
- Report street lights out
- Net Metering and Distributed Generation
- New Orleans City Council Community Solar Program
- Electric vehicle charger incentives (eTech)
- Green Power option
- Residential Rooftop Solar program
- Tree trimming
- Electrical installation standards
- Gas installation standards
- Damage claims
Electrical & Gas Safety
Advanced Meters
- Building a smarter energy future
- Frequently Asked Questions
- Meter installation schedule
- How to read your advanced meter
Customer Care Centers
Stop by one of our two conveniently located Customer Care Centers, Monday-Friday, 8 a.m.-5 p.m.:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Jeff Davis Pkwy.
Holidays
Entergy New Orleans observes the following holidays: New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
More Information and Resources
- Solar news
- Entergy's reliability program
- Natural gas system rebuild
- Service regulations applicable to electric and gas service
- New Orleans City Council Summary of Utility Customer Complaint and Dispute Resolution Process
- The Power to Care - pledge an amount on your monthly bill to help low-income elderly or disabled families
- Customer resources for COVID-19
