Customer Care Centers
Stop by one of our two conveniently located Customer Care Centers, Monday-Friday, 8 a.m.-5 p.m.:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Jeff Davis Pkwy.
Entergy New Orleans observes the following holidays: New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
To report electric emergencies or power outages do not use email.
Emergencies: 1-800-368-3749 (1-800-ENTERGY).
Power outages: 1-800-968-8243 (1-800-9OUTAGE).
For inquiries about your bill or other questions or comments, please click here to contact us.