Manage Account
- Pay, view or analyze your bill
- Update your account information
- Check work order or permit status
- Make payment arrangements
- Go PaperFREE
- Sign up for Level Billing or Pick A Date
- Select email reminders
Payments and Billing
- Pay your bill or choose a billing option
- Get help paying your bill
- Understanding your bill and terms
- View energy price information
- Understanding bill impacts
- View deposit requirements
- How to read your meter
Outage & Restoration
Save Money on Your Bill
- See your bill projection, hourly usage and more
- Understand and compare your bill
- Energy-saving calculators
- Learn more about energy efficiency programs
- Learn what appliances use the most electricity
- View appliance tax credits
- Energy saving tips
Products and Services
- Sign up for security lighting
- Report security lighting out
- Report street lights out
- Net Metering and Distributed Generation
- New Orleans City Council Community Solar Program
- Electric vehicle charger incentives (eTech)
- Green Power option
- Residential Rooftop Solar program
- Tree trimming
- Electrical installation standards
- Gas installation standards
- Damage claims
Electrical & Gas Safety
Advanced Meters
- Building a smarter energy future
- Frequently Asked Questions
- Meter installation schedule
- How to read your advanced meter
Customer Care Centers
Our Customer Care Centers will reopen on Monday, Sept 13.
Stop by one of our two conveniently located Customer Care Centers, Monday-Friday, 8 a.m.-5 p.m.:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Jeff Davis Pkwy.
Holidays
Entergy New Orleans observes the following holidays: New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
More Information and Resources
- Solar news
- Entergy's reliability program
- Natural gas system rebuild
- Service regulations applicable to electric and gas service
- New Orleans City Council Summary of Utility Customer Complaint and Dispute Resolution Process
- The Power to Care - pledge an amount on your monthly bill to help low-income elderly or disabled families
- Measure your carbon footprint
- Customer resources for COVID-19
