Manage Your Account

Register or Log in to myACCOUNT

  • Pay, view or analyze your bill
  • Update your account information
  • Check work order or permit status
  • Make payment arrangements
  • Go PaperFREE
  • Sign up for Level Billing or Pick A Date
  • Select email reminders

Register Your Mobile Device

  • Get power outage alerts and restoration updates
  • Report a power outage
  • See your balance and due date
  • Receive a quick, last-minute payment extension, if you are eligible
  • Check work order or permit status
  • Mobile Terms and Conditions

New Customer / Moving?

Payments and Billing

Advanced Meters

Save Money on Your Bill

Outage and Restoration Information

Products and Services

Safety

More Information and Resources

Customer Care Centers

Stop by one of our two conveniently located Customer Care Centers, Mon-Fri, 8:00 a.m.-5:00 p.m.:

  • West Bank Care Center (Algiers office): 4021 Behrman Hwy Suite J, located in the River Commons Shopping Center.
  • East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and Jeff Davis Blvd.

Holidays

Entergy New Orleans observes the following holidays: New Year's Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

To report electric emergencies or power outages do not use email.

Emergencies: 1-800-368-3749 (1-800-ENTERGY).

Power outages: 1-800-968-8243 (1-800-9OUTAGE).

For inquiries about your bill or other questions or comments, please click here to contact us.