Qualifying customers who need additional time to pay their bill can call our automated answering system at 1-800-ENTERGY (1-800-368-3749) or request an extension through myAccount.
Sign up through myAccount:
Talk with us about your situation and we may be able to make deferred payment arrangements.
- Call 1-800-ENTERGY (1-800-368-3749)
Reconnect Fee Quote
We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749)
Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.
Low Income Information
Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs.
Bill Payment Assistance Agencies
Agencies available for customers to apply for assistance paying their electric bill.
The Power to Care
No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.
Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need. When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution.
Together, we have the power to provide immediate help and hope for those in need.
The LIHEAP Program
LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. To schedule an appointment to see if you qualify for assistance, call Total Community Action at (504) 324-8609.
Back-up measures to prevent disconnects
Bill Payment Extensions – Qualifying customers can have their due date extended up to four days through Entergy’s Voice Response Unit (automated answering system). Additional extensions are negotiated with one of our phone agents or by entering into a Delayed Payment Agreement.
Courtesy Calls - Entergy attempts to contact every customer by phone the day before they are scheduled to have their power cut off. While, in many cases, the reminder results in quick payment of the bill in full, qualifying customers are offered payment extension or delayed payment options.
Third-Party Notification – This is for customers who depend on the care of others. Entergy New Orleans, if asked, will automatically send a copy of a bill and/or disconnection notice to a third party.
Extended Absence Program - This is a series of options for customers who are away from their homes for extended periods. Options include Draw Draft, prepayment and forwarding bills to another address. Customers can customize their billing and payment options to accommodate their individual needs.
Special Cases - Life Support Identity Program This program assists customers who are dependent upon life support systems. Special consideration is given to these customers when normal disconnection of service would have occurred and in restoration of service following a power outage.
New Orleans Area Social Service and Energy Assistance Offices
City of New Orleans Department of Human Services (formerly City Welfare)
New Orleans City Hall
New Orleans, LA 70112
Orleans Parish Council on Aging (COA)
2475 Canal Street (4th Floor)
New Orleans, LA 70119
Total Community Action (TCA)
1424 S. Jefferson
New Orleans, LA 70125
Catholic Charities Archdiocese of New Orleans
1000 Howard Ave.
New Orleans, LA 70113
Relief for Service Members Called to Active Duty
Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty.
Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.
If you are a service member who has been called to active duty, please click here for more information and an application to the Entergy Military Utility Relief Program. If you have any additional questions please call our customer service representatives at 1-800-ENTERGY.
Other Helpful Programs
Weatherization Assistance Program
This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income New Orleans residents make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.
Earned Income Tax Credit?
If you qualify for the Earned Income Tax Credit (EITC), you may be eligible to receive up to $5,800. You can even file up to three years of previous returns. For more information about claiming EITC, contact your local IRS office. To find the IRS office closest to you, go to www.irs.gov or call 1-800-829-1040. It’s your money. You’ve earned it. We want you to get it.
For more information about claiming EITC for previous years, contact your local IRS office. To find the IRS office closest to you, access www.irs.gov or call 1-800-829-1040.