To ease the pain of higher energy bills, Entergy New Orleans is implementing a series of measures to help our residential customers and communities through the high usage summer months, including:
- There is no income qualification for Entergy New Orleans residential customers to receive a credit on late fees. The credit for late fees, effective starting June 1, will be applied automatically to their accounts so no action is needed on the part of the customer.
- Credit card payment fees for all residential customers will be credited back to the customer’s account, effective starting July 1. Customers will receive credits for late fees and credit card fees through Nov. 1.
- In addition, there is a moratorium on disconnects for nonpayment until Nov. 1, 2022. If a customer has received a disconnect notice they can disregard that; however, customers are encouraged to set up payment arrangements with us to avoid large balances accumulating on their accounts.
- Organizing employee volunteers to conduct energy efficiency and weatherization events in select neighborhoods.
Entergy New Orleans and Entergy Louisiana have committed nearly $4.4 million to Louisiana United Way chapters for bill payment assistance on a first-come, first-served basis to qualifying residential customers. Funding has been allocated to Louisiana from the $10 million in shareholder donations previously announced by Entergy.
- Along with the $4.4 million pledge, a $425,000 supplemental donation will be made to Entergy’s The Power to Care program to help low income, older adults and customers with disabilities in Louisiana with their bills. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana.
- In addition to a supplemental donation for The Power Care, grants totaling $450,000 will be made to local nonprofits throughout Louisiana. Information regarding those organizations will be provided once they are selected.
United Way Bill Assistance Information
Applications are now closed for Entergy bill payment assistance through United Way of Southeast Louisiana for residential customers in Jefferson, Orleans, Plaquemines, St. Bernard, St. Tammany, Tangipahoa, and Washington parishes.
United Way’s team is working on reviewing applications in the order received according to Entergy’s guidelines and will contact applicants for additional information or to update their status of connection or account. Applicants will receive a response within 10 business days. Please note, submission is not a guarantee of approval.
Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.
- Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
- Request an extension through myEntergy.
Deferred Payment Arrangement
Qualifying customers that are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. Request a Deferred Payment Arrangement using one of the options below.
- Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
- Select Deferred Payment on the Entergy Mobile App.
- Request a deferred payment arrangement through myEntergy.
Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.
- Enroll in Level Billing through myEntergy.
- Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.
Reconnect Fee Quote
We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).
Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.
Bill Payment Assistance
When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs.
The Power to Care
No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day.
Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals.
Inquiries on applying for The Power to Care should be directed to the New Orleans Council on Aging (NOCOA) at (504) 821-4121.
The LIHEAP Program
LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with community action agencies to qualify customers and distribute the funds. For information on how to apply, click here.
Emergency Rental Assistance Program
The Emergency Rental Assistance Program makes available $46.5 billion to assist households that are unable to pay rent and utilities due to COVID-19.
Eligible households may receive up to 12 months of rent and/or utility assistance, plus an additional three months if more time is needed to ensure housing stability and funds are available. An additional three months of assistance will be available to the most vulnerable households at risk of losing housing (up to 18 months maximum), while funds are available.
An eligible household is defined as a renter household in which at least one or more individuals qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19; demonstrates a risk of experiencing homelessness or housing instability; and has a household income at or below 80% area median income.
An application for rental assistance may be submitted by either an eligible household or by a landlord on behalf of that eligible household. Funds will be paid directly to landlords and utility service providers.
For more information and to submit an application, visit nola.gov/community-development/utility-assistance-program/.
Homeowners Assistance Fund
The Homeowners Assistance Fund makes available $9.961 billion for states to provide relief for our country’s most vulnerable homeowners. The purpose of the program is to prevent mortgage delinquencies and defaults, foreclosures, loss of utilities or home energy services, and displacement of homeowners experiencing financial hardship after January 21, 2020.
An eligible household is defined as a mortgage holder household in which at least one or more individuals has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship after January 21, 2020; has fallen behind on one or more mortgage loan, property tax, property insurance and/or HOA/condo association payments; and has a household income at or below 150% of the area median or 100% of the median income for the United States ($79,900), whichever is greater. Income thresholds can be found here.
An application for homeowners’ assistance may be submitted by eligible households, and funds will be paid directly to mortgage servicers, property charge payees and utility service providers as applicable.
Louisiana residents can learn more and apply online for the program through the Louisiana Office of Community Development at haf.lacovidhousing.com/.
Other Helpful Programs
Free Tax Preparation
Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit eitclocations.com.
Weatherization Assistance Program
This federally-funded program administered through community action agencies primarily focuses on helping elderly, disabled and low-income New Orleanians make their homes more energy efficient. After an energy audit of a qualified resident's home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.
Certified Medical Emergency
This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.
Back-up measures to prevent disconnects
- Bill Payment Extensions – Qualifying customers can have their due date extended up to four days through Entergy’s Voice Response Unit (automated answering system). Additional extensions are negotiated with one of our phone agents or by entering into a Delayed Payment Agreement.
- Courtesy Calls - Entergy attempts to contact every customer by phone the day before they are scheduled to have their power cut off. While, in many cases, the reminder results in quick payment of the bill in full, qualifying customers are offered payment extension or delayed payment options.
- Third-Party Notification – This is for customers who depend on the care of others. Entergy New Orleans, if asked, will automatically send a copy of a bill and/or disconnection notice to a third party.
- Extended Absence Program - This is a series of options for customers who are away from their homes for extended periods. Options include Draw Draft, prepayment and forwarding bills to another address. Customers can customize their billing and payment options to accommodate their individual needs.
- Special Cases - Life Support Identity Program This program assists customers who are dependent upon life support systems. Special consideration is given to these customers when normal disconnection of service would have occurred and in restoration of service following a power outage.
New Orleans Area Social Service and Energy Assistance Offices
City of New Orleans Department of Human Resources (formerly City Welfare)
1010 Common Street
New Orleans, LA 70112
New Orleans Council on Aging (COA)
2475 Canal Street (4th Floor)
New Orleans, LA 70119
Total Community Action (TCA)
1424 S. Jefferson
New Orleans, LA 70125
Catholic Charities Archdiocese of New Orleans
1000 Howard Ave.
New Orleans, LA 70113
The J. Wayne Leonard Prosperity Center
The J. Wayne Leonard Prosperity Center is a one-stop financial stability center offering an array of programming to the residents of New Orleans including financial education and coaching, credit building and counseling, benefits screening and income tax assistance.
Located inside United Way’s offices on Canal Street, this facility also houses United Way’s IDA Project, a matched savings account program helping low-income individuals purchase long-term assets through a 4:1 match of their own savings. The program is addressing the challenges of intergenerational poverty by providing opportunities for participants to purchase a new home or vehicle, start or expand a small business, or pay for post-secondary education – all through their IDA accounts.
For more information, click here.
Relief for Service Members Called to Active Duty
Pursuant to Louisiana Law, if you are a Louisiana residential customer who has been called to active duty by order of the President of the United States or an Act of Congress, Entergy will not terminate your natural gas or electricity service for nonpayment while you are on active duty.
Upon return from active duty, Entergy will offer a period of time equal to the period of your service on active duty to pay any amount due that you incurred while on active duty. If this period presents a hardship, you may request a longer period to pay the amount due. Also, Entergy will not charge late fees or interest during the period of active duty or the repayment period.
If you are a service member who has been called to active duty, please click here for more information and an application to the Entergy Military Utility Relief Program. If you have any additional questions please call our customer service representatives at 1-800-ENTERGY (1-800-368-3749).